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1.     Clear the Amazon video cache.

2.   Disconnect then reconnect your network.

3.   Restart your router.

4.   Restart your device.

5.    Change the Amazon TV streaming quality.

6.   Switch to different streaming devices.

7.    Confirm if an Amazon server is down.

8.   Disable your VPN.  Know more

For more information:  Amazon Prime Customer Service Number | Amazon Prime Customer Support Number